Warranty/Insurance Customer Coordinator

About NVD

A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. We’ve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers’ vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today.

Role Summary 

The Warranty/Claim Coordinator joins NVD's fast-paced Customer Service Department, based full-time in New Ross, Co. Wexford. The core responsibility of the Warranty/Claim Coordinator  is the efficient and effective management of all Insurance Claim and Warranty Claiming activity throughout the NVD supply chain. This specific role functions as an Administrator, providing first-class administrative support to the department. Key duties include offering full administrative assistance, supporting various projects, ensuring compliance with customer policies and procedures, efficiently and professionally handling customer queries and complaints, generating required reports (daily, weekly, monthly), immediately reporting customer issues, maintaining the office storage and filing systems, and supporting senior management with a variety of ad hoc tasks. The coordinator is expected to develop a thorough understanding of department policies and help facilitate a Continuous Improvement Environment.

Pay and Benefits

• Annual Salary range €35K-€40K DOE

• Pension Scheme

• Death In Service Benefit

• Digital GP Service

• Employee Assistance Programme

• Annual Leave Purchase Programme

• Long Service Awards

• Staff Purchase Schemes:

o   Tyres

o   Tools

• Bike to Work

• Discounted Gym Membership 

Key Responsibilities:

• Process warranty claims for repairs carried out in the workshop, ensuring accuracy and compliance with manufacturer guidelines.

• Assist with claims and queries, handling claim-related issues and providing prior approval back-up to warranty colleagues.

• Coordinate a specific warranty campaign with an external supplier, managing bookings with Workshop Planning to maintain full facility utilisation and backup vehicle lists for cancellations or external disruptions.

• Liaise daily with the OEM network, Dealer Network, and external stakeholders to ensure vehicles, parts, deliveries, and collections are in place to support campaign activity.

• Draft and issue customer emails, work with customer relations on complaints to secure early resolutions and assist with dealer queries.

• Produce reports showing claim rates, support campaign set-up, maintain stock control of campaign stationery, and assist with letter preparation, mailing, and parts delivery when required.

• Maintain and tidy the Warranty Inbox, provide input at monthly team meetings, cover departmental duties during absenteeism/annual leave, and support project work, warranty events, workshops, regional meetings, and technical reporting.

Key Requirements:

• Experience & Qualifications

• At least 3 years Dealership or OEM Warranty & Insurance Claiming experience

• Competent in the use of MS Word, Excel, PowerPoint

• Knowledge of the Automotive Industry

• Full clean driving licence – Class B

• Strong attention to detail, organisational and time management skills

• Administration experience working with a large fleet of vehicles.

• Generating reports as required.

• High level of organisation and discipline, able to comply with company and manufacturer procedures consistently.

• Strong computer literacy, including confident use of MS Excel, Word, and PowerPoint.

Equal Opportunities Statement

National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.

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