Trainee Estimator

Reports to: Estimation Manager

Position Type: Full-Time, Permanent

About NVD

NVD is a family-owned business that was established in 1980. We are a market leader in vehicle logistics, providing a one-stop solution for transporting, storing, and enhancing our customers' vehicles before their final delivery. Since our founding, we have been at the forefront of digitising the finished vehicle logistics industry, adopting new technologies to create efficiencies and savings for our clients. Our commitment to progress and continuous improvement is at the core of everything we do.

The Opportunity

This is an exciting opportunity for an enthusiastic and motivated individual to begin a career in vehicle damage assessment. As a Trainee Vehicle Estimator, you will receive comprehensive training to learn how to accurately assess vehicle damage, determine repair costs, and manage the end-to-end process. You will work closely with senior estimators, technicians, and insurance partners to develop the skills needed for a successful career in the industry.

Key Responsibilities & Learning Objectives

Under the guidance of our senior team, you will learn to:

• Inspect damaged vehicles to identify all necessary repairs.

• Prepare detailed and accurate repair estimates using industry-leading software like Audatex.

• Communicate effectively with customers about the extent of damage, available repair options, and associated costs.

• Coordinate with insurance companies to facilitate repair approvals and understand policy guidelines.

• Liaise with parts suppliers and technicians to ensure repairs are both timely and cost-effective.

• Maintain precise records of all estimates, work orders, and customer communications.

• Provide customers with regular updates on the status of their vehicle's repair.

• Conduct final accounts in a timely and accurate manner.

• Perform post-repair quality inspections to ensure all work meets our high standards.

Who We're Looking For

·       We are seeking a candidate with a passion for the automotive industry and a strong desire to learn.

Essential Skills & Qualities:

• A keen interest in cars and a foundational knowledge of vehicle systems and repair techniques.

• Strong analytical and organisational skills with great attention to detail.

• Excellent communication and customer service abilities.

• A proactive and adaptable attitude, with the ability to work well in a fast-paced environment.

• Proficiency with IT systems and a willingness to learn specialist software such as Audatex and Sage.

• A full, clean Class B driving license is required.

Desirable, But Not Essential:

• Previous experience in the motor trade (e.g., as a mechanic, panel beater, or in a service advisory role).

• Technical training or certifications in auto repair.

• Familiarity with the Autoflow body shop management system is beneficial.