Account Manager

About NVD

A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. We’ve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers’ vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today.

Summary of Position:

Reporting to the Customer Operations Manager, this role is responsible for the day-to-day operational management of key accounts.

The successful candidate will plan and execute account activities to the highest standards, collaborating with internal and external stakeholders to ensure we consistently meet and exceed agreed SLAs.

Central to this role is the active use of our enterprise software, including an ERP system, Salesforce CRM, and project management tools. A proven ability to navigate and drive work through these systems is a core requirement.

Pay and Benefits

• Annual Salary range €40-45k DOE

• Pension Scheme

• Death In Service Benefit

• Digital GP Service

• Employee Assistance Programme

• Annual Leave Purchase Programme

• Long Service Awards

• Staff Purchase Schemes:

o   Tyres

o   Tools

• Bike to Work

• Discounted Gym Membership 

  
  

Responsibilities

• Account & SLA Management: Execute key account plans to maintain daily vehicle throughput and hit all target delivery SLAs.

• Client Engagement: Act as the primary point of contact for daily client queries, scheduling status meetings, and providing clear order updates.

• Cross-Departmental Coordination: Relay client specifications and updates across operations, yard, and transport teams to align delivery goals.

• Systems Administration: Update and track customer and vehicle records across our ERP, Salesforce CRM, and project software.

• Workflow Optimization: Identify supply chain bottlenecks and collaborate with operational teams to streamline processes.

• Query & Issue Resolution: Resolve operational queries promptly; escalate critical delays to management and see complaints through to resolution.

• Reporting: Compile and distribute routine account performance and volume reports for internal and client use.

• Field Visits & Ad-Hoc Support: Travel to customer sites or storage yards for operational reviews as needed, alongside general team support.

Requirements

• Education: Bachelor’s degree in Business Administration, Sales, Supply Chain, or a related discipline.

• Experience: Proven experience in key account management or client operations within a fast-paced environment (Logistics or Automotive industry experience is a distinct advantage)

• Technical Proficiency: Hands-on experience with CRM systems (Salesforce preferred), ERP systems, and modern project management software tools.

• Core Competencies: Strong interpersonal and clear communication skills; effective issue resolution, organization, and time-management capabilities with a proven ability to deliver under pressure

• Licensing: Full, clean Class B driving license.

  
  

Equal Opportunities Statement

National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.

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